FAQs Archive - Pethaven Funerals

Q: Are there restrictions for scattering ashes?

If you decide on scattering ashes on private land, it’s essential to get permission from the owner of private land or the Trust of Parks and Reserves or the location council for parks and beaches. The scattering of ashes may contravene the provisions of the Protection of the Environment Operations Act 1997 in terms of air or water pollution. Disposal of ashes without consent could result in legal proceedings. To ensure the scattering of your pet’s ashes is peaceful and trouble-free, get in touch with the landowner ahead of time.

Q: What are key steps involved in having my bird cremated?

Key steps in cremating your bird include: Receiving your bird: Whether your bird has passed away at home or at a vet, our caring staff will be able to guide you through their process of retrieving them for cremation. Cremation: Once we’ve received your bird, you’re welcome to be involved in the process as much or as little as you like. Choose between group or individual cremation and decide which package or service/s you’d like. Special requests: Please notify us of any special requests, such as keeping a feather. Collection: You’ll be able to collect your bird’s ashes within 72 hours in normal circumstances. This timeframe allows for the collection, cremation, cooling, processing and placement in the selected urn and/or keepsake. Scattering the ashes: Once you’ve taken your pet’s ashes home, you can decide if you’d like to scatter the ashes, keep them in the urn for a later date or keep them permanently in the urn.

Q: Where can I access grief support services?

If you or someone in your family needs grief support during this time, we offer several resources to help. Our Pet Haven team is available for contact 24/7 at 1800 789 567, and we can send out professional staff to your home or vet immediately.

Q: Can I supply my own urn for the ashes?

If you have a preferred urn for the cremation, we can accommodate this as part of our service. Simply supply us with the urn and we will be happy to place your pet’s ashes in it for the same price as an individual cremation with a scatter box.

Q: What if I don’t want my bird’s ashes returned to me?

If you’d prefer not to have your pet’s ashes returned, they will be scattered in a dignified manner on your behalf. You can rest assured your pet’s remains and ashes will be treated with the utmost respect throughout their time under our care.

Q: What kind of container can I use to store my bird’s ashes?

Pet Haven offers a variety of carefully selected urns and keepsakes for storing your bird's ashes. Choose from a selection of traditional urns, modern app-based designs or biodegradable urns which are a popular choice for those looking to curate a nature-inspired memorial, allowing your pet to rest peacefully in an environment they loved. You can browse our catalogue here on our website.

Q: Why should I choose cremation?

Cremation is a great choice for bird owners who wish to memorialise their beloved feathered friend, for the following reasons: Cremation provides you with a small amount of ashes that can be kept as a memorial, unlike burial where the remains are buried underground. Additionally, cremation eliminates the need to find a suitable burial site that is both legal and suitable for the deceased pet. It also gives pet owners greater control over the final disposition of their pet's remains, as you can decide what will be done with the ashes rather than leaving it up to a third party.

Q: What happens if I want to scatter my bird’s ashes?

You may wish to scatter your bird’s ashes in a place that is meaningful to you, such as a favourite park, your home garden, or a special location in nature. However, it is important to be mindful of your local laws and regulations when considering these options. If you opt for scattering or burying ashes, make sure that the chosen location allows it.

Q: How much does bird cremation cost?

To get your bird cremated, you will be charged around $250, though this might increase with the size of your pet. We also offer packages including: Cremation & urn Cremation & temporary urn Cremation & scatter tube Keepsake packages An after-hours fee will also apply between 5-8pm. For a tailored quote, please contact us today on 1800 789 567.

Our Services

Quick Links

Get In Touch

Pet Haven Brisbane

Pet Haven Gold Coast

1800 789 567

Email Us

© 2026 Pet Haven Animal Cremation. All rights reserved.