Testimonials

Jacqueline Plummer
Pet Haven was very understanding and empathetic with me when my 16yo girl Rosie passed away last week. Jane fully understood how I felt for my baby and treated Rosie and me with respect and compassion. Jane rang me to say my baby was ready to pick up and she had Rosie’s (nickname Duck feet) paw & nose prints for me too.

I have everything I wanted for my Rosie. She has a gorgeous Midnight coloured Tea Light urn that I have on display, my paw prints and a footprint necklace keepsake with some ashes in it.

The products are affordable and varied.

I would fully recommend Jane and Pet Haven to look after your fur babies. Jax
Debbie Wisener
Losing our 18y fur baby Tia was heartbreaking but Jane from Pet Haven made the process comforting from the initial phone call to the day we collected Tia's ashes. Thank you for treating our fur baby with compassion. Highly recommended.
Manda Lucas
I am beyond thankful for Jane at Pet Haven and how she managed our Lulu's cremation. She was the perfect person to help us deal with this and made me feel at ease with the process. She helped me pick a beautiful Urn and Im so thankful we chose Pet Haven to call first.
Response from the owner:Hi Manda, Thanks very much for the great feedback - Jane will be very pleased she could help. Thanks Pet Haven team.
Juan Pablo Betancur Restrepo
I want to leave this review as a token of my gratitude and recommend this place to anyone experiencing the painful moment of saying goodbye to a loved one. I wholeheartedly recommend these people; they know what they're doing, especially Jane. She accompanied us to say goodbye to our puppy, taking the time to explain everything and guide us step by step. She helped my family and me immensely during this difficult time. They are a very professional team who support you throughout the entire process, ensuring you're in a better frame of mind and guiding you through the transition. Thank you so much to the Pet Heaven Brisbane team! 🙏🏼

Kind Regards.
Response from the owner:Thanks for the great feedback for Pethaven and Jane. We're glad we could help.
Shane Spies
Thank u Jane for all your help
Making this hard time a little easier....
Was handled with respect and dignity
Thank u Jane and Pet Haven....
HIGHLY RECOMMEND
Response from the owner:Hi Shane, Thank you so much for your kind words and for taking the time to share your experience. We’re truly sorry for your loss, and we’re grateful we could support you during such a difficult time. Jane and our entire team are committed to ensuring every family and their beloved pets are treated with the utmost respect and dignity. Your recommendation means more to us than you know. Please take care, and don’t hesitate to reach out if we can assist you in any way. Warmest regards, The Pet Haven Team
Holly Bland
After my first experience here with having to put my 17 year old cat to sleep, I would now not go elsewhere in future and wouldn’t recommend anywhere/anyone else. Jane made us feel so at ease with the whole process. The professionalism of the home collection of our beloved pet was reassuring that we had made the right choice in choosing who to trust with such an emotional process. The affordable prices made it feel as though they genuinely want to help, rather than make money, which we extremely appreciated.
Response from the owner:Thank you, Holly, for your kind review and for trusting Pet Haven Brisbane - Stapylton during such a difficult time. Saying goodbye to a long-loved pet is never easy, and we’re glad Jane and our team could provide reassurance, professionalism, and compassionate care throughout the process. Your comments about our home collection service and affordable, transparent pricing truly mean a lot to us. Our focus is always on supporting families with dignity, care, and genuine compassion when it matters most.
KY Ip
3個月前貓貓意外離開了，因是晚上不知如何處理，迷惘之際幸運地找到了這裡，貓貓最後的棲息地，非常滿意她們的效率和服務，環境乾淨舒適👍🏼
Response from the owner:Thank you for taking the time to share your experience. We’re very sorry for the loss of your beloved cat and understand how distressing it can be, especially when it happens unexpectedly at night. We’re glad our team at Pet Haven Brisbane - Stapylton could support you with care, efficiency, and a clean, comforting environment. Your kind words mean a great deal to us, and we’re honoured to have helped provide a peaceful final resting place for your pet.
Nathan Devenport
I cannot thank JANE more for her support, caring, and overall service. In a time that was so painful, Jane was so lovely and made the whole experience easier. Jane genually cares about your dog or pet. Much love Nathan and Jade x
Response from the owner:Thank you, Nathan, for your heartfelt review. We’re truly sorry for the loss of your beloved dog and appreciate you trusting Pet Haven Brisbane - Stapylton during such a difficult time. Jane’s genuine care, compassion, and dedication to every pet and family are at the heart of what we do, and your kind words mean a great deal to our team. We’re honoured to support families across Brisbane and Stapylton with respectful, caring pet cremation and after-care services. Sending our warmest thoughts to you and Jade.
Brad Jackson
Jane was very professional with everything thank you
Response from the owner:Hi Brad, Thanks for the kind words for Jane. We greatly appreciate the feedback for our work at Pethaven - Animal Cremations.
Ashley Franklin
Jane made the experience really nice giving the circumstances highly recommended
Response from the owner:Thanks Ashley!