Losing a pet can be incredibly difficult. For many of us, organising a pet cremation or burial is fraught with grief and stress, and asking big questions is not always the first thing on our minds.

But it is important to ask a few questions so you know exactly what to expect from the service you are paying for.

Here are five questions to keep in mind when choosing a pet cremation company.

Will my pet be cremated on their own?

Group vs individual pet cremation

Most pet cremation companies offer a choice of group or individual cremation. This means your pet will either be cremated with other pets or individually.

While individual cremation can cost a little more, it offers privacy and peace of mind at a time when it is most needed.

At Pet Haven Animal Cremation, we only perform individual cremations to ensure the ashes you receive are from your pet and only your pet. As a family owned and operated business, we understand pets are family members, and they are always treated with the utmost respect while in our care.

How long does pet cremation take?

You do not want to be waiting weeks to receive your pet’s cremains once the cremation has been completed.

Because pet cremation companies operate differently, timeframes can vary from business to business. We always recommend making sure you understand the process and feel comfortable with the arrangements being made.

At Pet Haven, you will receive a call within a matter of days when your pet’s ashes are ready to collect, or to arrange drop-off back to you.

For any questions or concerns, our team is available by phone 24/7 on
1800 789 567.
You can also enquire online or
email us.

Pet urns and keepsakes

We offer a range of urns and keepsakes for your pet. Whether you are looking for a scatter tube while you find the right location for their forever resting place, or you prefer to keep them close always, we can help.

We offer packages that include the cremation of your pet, plus urns or keepsakes, and a death certificate. Depending on your request, we can also include a lock of fur or a paw print.

We also offer ModUrn, a secure app to save photos, videos, notes, and registration information that can be shared with family and friends.

How will you identify my pet’s cremains?

If you choose individual cremation, your pet’s cremains should be clearly identified throughout the process.

If a provider offers group cremation, it is important to ask how they separate pets and manage identification. This helps you understand what is, and is not, possible with ashes being returned.

At Pet Haven, we guarantee all pets are cremated individually, so you never have to worry. For more information, please
reach out to us or
enquire online.

Please reach out to us

At Pet Haven, we provide individual pet cremations for guinea pigs, rats, fish, birds, cats, dogs, llamas, sheep, and other animals of similar size.

We also provide combined cremations if you have two pets you would like kept together.

If you would like to ask us questions about your pet’s cremation, please do not hesitate to
contact us by phone on
1800 789 567
or by email. We are here to help you through this difficult time in whatever way we can.